Requests for replacements or repair will only be accepted within the warranty period. NexGen Vapor offers an one (1) year limited warranty on all products. Any exceptions will be in product description.
If you have items missing from your shipment, received the wrong items, or your package was lost/damaged during transit, please contact customer service within 48 hrs of receipt/notice.
We will review your request within one to two business days and email you a Return Merchandise Authorization Number (RMA#) with detailed instructions on returning a product, if approved. The RMA# will only be valid for 7 days. Please mark this RMA# on the outside of your return package and mail the package within this 7 day period. We will also specify the address you should direct your return package to in the email. Please be aware that your return will not be processed if you direct your return package without a valid RMA# marked on the return package.
All Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON-REFUNDABLE.