Warranty

PRODUCT WARRANTY

Warning: The use of non-IMR batteries or flat-top batteries, and any damage incurred from such use will void your warranty! We are not responsible for defective batteries or any damage to persons or property from their use.

Your device is equipped with reverse battery protection through the use of button-top batteries. Any attempt to defeat this purpose (flat-top batteries with magnets or any other alteration) will void your warranty.

This warranty applies only to the original retail purchaser or the person receiving the product as a gift, and is not transferable.

What is not covered:

  • Improper use
  • Excessive moisture, improper or non-recommended battery damage
  • External power surges, modifications of any sort not endorsed by NexGen Vapor, damage from excessive force (dropping, etc.)
  • Damage or normal wear to finish
  • Damage to threads due to cross-threading
  • Disassembly of device, and any consequent damage

Obtaining Warranty Service:

1. Contact Nexgen Vapor for specific return and shipping instructions.

2. Ship the product, postage prepaid, to the address listed on our website. Please include a copy of your original order and a brief reason for returning the item. Packages without an RMA number will be not be considered.

Product Support

Unless a different period is specified for a particular Product, or in a sales agreement between Seller and customer, or in the published specification sheet for the Product, Seller’s Products are generally warranted against defects in workmanship and materials for a period of twelve (12) months from the date of shipment, provided the Product remains unmodified and is operated under normal and proper conditions.

b. Products may be serviced or manufactured with parts, components, or subassemblies that originate from returned products and that have been tested as meeting applicable specifications for equivalent new material and Products.

c. The sole obligation of Seller for defective hardware Products is limited to repair or replacement (at Seller’s option) on a “return to service depot” basis with prior Seller authorization. Customer is responsible for shipment to the Seller and assumes all costs and risks associated with this transportation; return shipment to the Customer will be at Seller’s expense. Customer shall be responsible for return shipment charges for Product returned where Seller determines there is no defect (“No Defect Found”), or for Product returned that Seller determines is not eligible for warranty repair. No charge will be made to Buyer for replacement parts for warranty repairs.

d. The above warranty provisions shall not apply to any Product which has been repaired, tampered with, altered or modified, in which the defects or damage to such Product result from misuse, negligence, improper storage, water or other liquids, battery leakage, use of parts or accessories not approved or supplied by Seller, which has been subjected to unusual physical or electrical stress, abuse, or accident, or forces or exposure beyond normal use within the specified operational and environmental parameters set forth in the applicable Product specification; nor shall the above warranty provisions apply to any expendable or consumable items, such as batteries, chargers, atomizers, etc. which are not part of the actual Product.

EXCEPT FOR THE WARRANTY OF TITLE AND THE EXPRESS WARRANTIES STATED ABOVE, SELLER DISCLAIMS ALL WARRANTIES ON PRODUCTS FURNISHED HEREUNDER, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. THE REMEDY SET FORTH IN THIS SECTION IS BUYER’S SOLE AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS, AND IS EXPRESSLY IN LIEU OF ALL OTHER REMEDIES THAT MAY BE AVAILABLE TO BUYER AT LAW OR IN EQUITY.

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